Why are users having trouble logging in?

Most users experiencing trouble logging in is due to the user status being deactivated or set to expire.

To check a user’s status: 

1. Visit the Admin Menu > Users
2. Under Status you will see a green check mark if the user is active 
3. If inactive, click the ellipses to the right of their name and select Edit
4. Under User status, you will be able to see the user’s current expiration date and update as needed

If the user is still unable to login, we recommend the user reset their password.